Swipe Functionality for Chip-Enabled Cards

Overview

Our payment devices are designed to follow EMV (chip card) security protocols. For chip-enabled cards, the default and required methods of payment are tap or dip.

How Swipe Works:

• Primary Methods: Tap (contactless) or dip (chip insert).
• Swipe Restriction: The swipe function will not be available unless three consecutive attempts to tap or dip have failed.
• Fallback Activation: Only after these failed attempts does the device enable swipe as a fallback method.

Important Notes:

• Attempting to swipe a chip-enabled card before fallback is triggered will cause the device to lock and display two corner lights for approximately 60 seconds before it resets.
• This is expected behavior, not a malfunction.
• Merchants should guide customers to use tap or dip first.
• The device’s design may display the swipe icon prominently, but chip technology always takes priority.

Best Practice:

Always instruct cardholders to tap or dip first. If these methods fail after three attempts, the device will then permit a swipe transaction.