***Note: If you do not receive a password reset link, you may not have an existing account set up. Although you may have previously used the site to make a payment, it is possible the payment was completed as a guest checkout rather than through a registered account. If so, you will need to create an account in order to make your payment.
The password reset link will be coming from the email address no-reply@municipay.com. It may take a few moments for the reset link to arrive. If you do not receive it, please check your spam/junk folder.
Once received, be sure to only click on the password reset link once. If the reset is clicked more than once, then the first reset link will be deemed invalid.
If you do not receive the email, this is a good indication that you may not have previously created an account.As mentioned above, you likely checked out as a guest the last time you accessed the site.
Before contacting support, please try creating an account first. If you are unable to create an account or continue to experience issues, our support team will be happy to assist you.
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