Bank Account Modifications

If you need to update the banking account on file for credit card deposits and eCheck deposits for MuniciPay, please follow these instructions:

1. Fill out and complete the ABA/DDA Change Request form for CardConnect, our backend partner. This form must be signed by the owner or signer on the account.

2. Submit additional documentation along with the CardConnect form, including a bank letter or voided check (starter checks not accepted) and a copy of your Driver's License.

3. Fill out the second form for the eCheck company, Paya.

Once you have completed these forms, please open a support ticket by emailing [email protected] with the subject line "SecureMail". This will ensure that your sensitive account information is sent over our secure service.

Please note that separate forms must be filled out and completed for each Merchant ID/MID you wish to update.